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posted on January 14th 2010, at 16:07
by lunarg
Had a problem with a client of ours, running Blackberry Enterprise Manager. One of the devices, a Blackberry 8820, stopped receiving any sync messages. Internet on the device kept working, and the internet e-mail account worked as well, but all communication between the BES and the device failed.

The first thing I did was to completely wipe the device, as I assumed there was a problem with the pairing between the server and the thing. But when I tried to reactivate it, it indefinitely hung on the first phase:

Quote
user@domain activating

As I was troubleshooting using the support site of Blackberry (where they explain the steps that occur when activating), I noticed that the activation e-  ...
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